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 Los Angeles Homeless Services Authority (LAHSA)
Chief Program Officer

Explore Company PosterThe Los Angeles Homeless Services Authority (LAHSA) is seeking to recruit a new Chief Program Officer (CPO) located in Los Angeles, CA.


In December of 1993, the Los Angeles County Board of Supervisors, the Los Angeles mayor and City Council created the Los Angeles Homeless Services Authority (LAHSA) as an independent, joint powers authority. LAHSA is the lead agency in the Los Angeles Continuum of Care, which is the regional planning body that coordinates housing and services for homeless families and individuals in Los Angeles County. LAHSA coordinates and manages over $800 million annually in federal, state, county, and city funds for programs that provide shelter, housing, and services to people experiencing homelessness. LASHSA has approximately 800 professional staff working to serve the mission of the organization.

Through LAHSA, funding, program design, outcomes assessment, and technical assistance are provided to more than 100 nonprofit partner agencies that assist people experiencing homelessness achieve independence and stability in housing. LAHSA’s partner agencies provide a continuum of programs ranging from outreach, access centers, emergency shelters, safe havens, transitional, interim, and permanent housing, and prevention, along with the necessary supportive services designed to provide the tools and skills necessary to attain a stable housing environment. Additionally, LAHSA partners with both the city and county of Los Angeles to integrate services and housing opportunities to ensure wide distribution of service and housing options throughout the Los Angeles Continuum of Care.

LAHSA is guided by Dr. Va Lecia Adams Kellum. When Dr. Adams Kellum became CEO in late March 2023, the first thing she noticed was they had the right goal – reduce unsheltered homelessness – and a dedicated workforce that successfully housed thousands of people every year. Last year, LAHSA announced an internal reorganization that would drive the rehousing system’s strategic vision of reducing unsheltered homelessness. Dr. Adams Kellum reimagined and narrowed the agency’s focus around five key strategic areas of focus: 

  1. Addressing the Emergency.

  2. Improving Rehousing System Efficiency.

  3. LAHSA’s Purpose, Accountability, and Transparency. 

  4. Contracting and Grant Management. 

  5. Equity. 

LAHSA has accomplished many key strategic goals, including:  

  • Serving as a critical partner in Mayor Bass’ Inside Safe program by directly supporting contracting that sheltered over 1,300 people from 19 encampments during the Mayor’s first six months in office. 

  • Collaborating with CEO/Homeless Initiative and Board of Supervisors to launch County’s response to State of Emergency, including the County’s encampment resolution plan, Pathway Home. 

  • Launched LAHSA’s new Multi-Departmental Crisis Response Team.  

  • LAHSA’s reimagined Winter Shelter Program served six times more people than the previous winter. 

  • Housing fairs were held for nearly 500 Inside Safe participants. 

  • Decreased the time to lease-up permanent supportive housing by 75%, from 120 days to 45 - 60 days. 

  • LAHSA streamlined and expedited its contracting process. Executed 80% of new and renewal service provider contracts for fiscal year 2023- 2024 by June 30th. 

  • Implemented innovative process of utilizing long-term flexible resources as working capital funds to expedite payment to providers. 

  • To counteract the effects of years of systemic racism, LAHSA created the Ad-Hoc Committee on Diversity, Equity, and Inclusion. The Committee will dive deeper into the causes of homelessness for various subpopulations and develop equitable practices to end homelessness for our unsheltered neighbors of color.  

For more information on LAHSA, please visit: https://www.lahsa.org.

About the Position: Chief Program Officer

Reporting to the CEO of LAHSA, the Chief Program Officer (CPO) will lead all programmatic operations and will have the following responsibilities:

  • Lead LAHSA’s programmatic operations, which includes:

    • Deliverables to optimize the LA region’s homeless system performance and $700 million in City, County and Federal funding commitments.

    • Supervision of the organization’s performance management process.

  • Manage LAHSA’s programmatic directors overseeing the following departments:

    • Access and Engagement, Interim Housing, Permanent Housing, Funding and Allocations, and Systems & Planning.

    • Ensure programmatic strategic alignment throughout all organizational levels.

  •  Identify programmatic opportunities and priorities:

    • Coordinate program development with the LAHSA Commission, federal, State, County and City partners, community providers and people with lived experience.

    • Analyze service performance on the program, community, and system level.

    • Utilize service delivery outcomes and data to drive program development.

    • Incorporate program/policy work into funder agreements, procurement, and contracting processes.

Professional Qualifications and Key Personal Attributes:
As a prerequisite, the successful candidate must believe in the core values of LAHSA and be driven by the mission. The candidate should demonstrate a passion for breaking new ground to lead social change. Beyond that, LAHSA is seeking a candidate that has proven management experience within a complex organization and a demonstrated ability to lead and build the competencies of a motivated and diverse team.

Professional Qualifications:

The successful candidate will have management experience within a large public sector, or non-profit organization.  Additional requirements are:

  • Results-driven – history of exceeding goals and a value-added orientation.

  • Strategic Vision and Agility – ability to think strategically, anticipate future consequences and trends, and incorporate within the organizational plan.

  • Capacity Building – skilled in effectively building staff capacity and developing a forward-thinking workforce.

  • Leadership, Organization, and Large-Scale Management – experience leading a large diverse team with exceptional capacity for managing people to success.

  • Knowledge of systems and programs that impact the homeless continuum of care, funding sources, regulations, requirements, and procedures.

  • Ability to think creatively, strategically, and collaboratively to solve complex problems.

  • Ability to enforce fair and equitable processes, decisions, and determinations in compliance with Federal, state and local funding laws, rules, and regulations.

  • Undergraduate degree preferred; MPA, MPP, MSW, MBA or similar advanced degree highly desired.

Personal Attributes

  • Commitment to results; 'can-do" mindset; outstanding problem-solving ability.

  • Excellent analytical, communication and presentation skills.

  • Collegial, trustworthy, and possessing the highest level of personal and professional integrity.

A team builder who inspires collaboration; demonstrated success in collaborative work with external colleagues as well as internal ones.

Adept interpersonal communications skills including ability to present complex ideas in a compelling manner and an ability to build trust and listen effectively.


Compensation for the Chief Program Officer includes a competitive base salary, and an excellent package of health and employee benefits, which includes health, life, vision, and dental insurance, life insurance, long-term disability insurance, 401A pension and 457 deferred compensation plans, and vacation benefits.

How to Apply

Interested candidates should submit a resume and cover letter, responding specifically to the experience and qualifications required, to Daniel Sherman, President, Explore Company at resumes@explorecompany.com.  Refer to LAHSA/CPO in the subject line.  No phone inquiries please.

LAHSA is an equal opportunity employer and seeks a diverse pool of candidates in this search. Diversity is an asset essential to accomplishing their work. They value differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make employees unique. All qualified candidates are encouraged to apply.

All correspondence will remain confidential.


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